ASA Expands Service Offering to Include Saturday Support
Merrimack, NH (May 14, 2012) – ASA Automotive Systems (formerly ASA Tire Systems), the industry leader in providing software systems and services to tire dealers and auto repair centers, is pleased to announce that it is extending its technical support hours to include Saturdays to better serve its customers.
At ASA Automotive Systems, the goal is to “delight the customer” with quality customer service and software products. Continuing its tradition of providing the highest levels of customer support in the industry, beginning on June 2, 2012 ASA will offer telephone technical support on Saturdays to all TireMaster customers at no additional cost, as part of its standard software maintenance agreement.
ASA regularly reviews its service offerings to continually improve the level of services that it provides. In the second half of 2011 ASA implemented AtTask, a web-based project management tool that allows ASA customers to log their own support calls, receive automated email alerts when work begins on an issue and when the call is closed, as well as view the current status of open calls and details of closed calls online.
“We remain committed to, and focused on, delivering the best possible customer experience we can,” said Scott Hopkins, vice president of operations at ASA Automotive Systems. “So far in 2012 we’ve added two new support analysts, which have allowed us to cut our response time in half,” continued Hopkins. “And now beginning in June we will add Saturday support hours to assist clients with any critical issues. These changes were essential to handle the growth in our customer base.”
About ASA Automotive Systems
Headquartered in Merrimack, NH, ASA Automotive Systems develops and builds enterprise-wide software solutions, delivers support and services, and enables leading independent tire dealers and automotive repair shops to achieve a maximum return on their information technology investment. ASA’s software tools help tire dealers and auto repair shops manage all facets of their businesses and can be tailored to suit the order processing, accounting, eCommerce and business management needs of any size retail, commercial, wholesale, or retread operation.